Shipping Policy

At Oniara, we want your shopping experience to be smooth and transparent. Below you’ll find the full shipping terms for orders placed with us.

1. Shipping Area
We currently ship only within the United States of America.
Delivery time applies to U.S. addresses only.

2. Order Processing Time
Once your order is placed and payment is confirmed, we process it within 1-2 business days.
Business days exclude weekends and federal holidays.

3. Shipping Time
After processing, the shipment typically arrives within 4 to 7 business days to U.S. destinations.
Please note that delivery times are estimates and can vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

4. Shipping Costs & Responsibility
Shipping charges (if any) will be clearly displayed at checkout.
The customer is responsible for any shipping costs unless otherwise specified.

5. Shipment Tracking
Once your order ships, you will receive an email with tracking information.
We recommend keeping your tracking number handy to monitor your package until delivery.

6. Delivery Issues & Responsibilities

  • Once the carrier confirms delivery to the address provided, the order is considered delivered.

  • If you provided an incorrect or incomplete shipping address, we are not responsible for delivery failure, delays, or lost packages.

  • If your package appears to be lost or not delivered after a reasonable time, please contact us at 📧 support@oniara.com and we will assist with tracking.

7. Lost or Damaged in Transit
If your item arrives damaged or is clearly tampered with during shipping, please contact us within 48 hours of delivery at support@oniara.com with photos of the packaging and item condition.
We will review and, if applicable, assist with replacement or refund under our refund policy.

8. Customs, Duties & Taxes
Since we ship only within the U.S., you will not have to pay additional customs or import duties.
For future changes (e.g., international shipping), please check for any applicable fees that may be imposed by your local jurisdiction.

9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. The latest version will be posted on this page. Continued use of our services after changes indicates acceptance of the updated policy.

10. Contact Us
If you have any questions or concerns about shipping, please email us at support@oniara.com.
We’re happy to help.